Computer Tips

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Computer Tips Site--Always Under Construction! ************************************************************
Website created by Don Edberg
Updated Nov. 4, 2001
This is a private website containing tips for using your computer. I update it often, and I may even index it someday when I have time!

My new "Windows" page. Check it out for tips on using the most important windows in your computer.

My recommendations for:
Best Email Program ------- EUDORA PRO 4.2
Best Contact Manager ---- MICROSOFT OUTLOOK
Best Browser ------------- NETSCAPE
Best Internet Connection - CABLE MODEM (thru your cable TV provider)
Bandwith Speed Test Click here to check your connection speed to the internet. With cable modem, I am at 69 Kbytes/sec. How does your's compare?
Best Printers ------------ HEWLITT-PACKARD
Best Back Up System ------ CD WRITER (CD-ROM, D-Drive)
Best HTML Editor --------- HOMESITE SOFTWARE
Best Spread Sheet -------- MICROSOFT EXCEL
Best Word Processor ------ OFFICE 97
Best Virus Scan ---------- McAFEE or NORTON
Best Investment Portfolio Tracker ---- YAHOO FINANCE

"Help, My computer locks up!".

Is your computer locking up, or performing illegal functions?
There's a figurative time bomb ticking away in your computer if you do not restart it at least daily. The longer you use it without restarting it, the more likely it will become unstable and crash due to a lack of system resources. Basically this means that the more activities, programs, functions you have running, the more resources are used. As you use up more resources, your machine becomes unstable, and more prone to disaster, either crashing or giving you the "illegal operation" notice.
Hit CNTRL ALT DELETE to see how many programs are running in the background. If you have a lot of them, start selectively removing them until you find the ones that are eating up your system's performance.
Which programs to delete? Call your computer tech.

What to do?
First, the next time you start up your computer, check your system resources by right-clicking on "my computer", click properties, then performance. Note the system resources percentage. It should be at least 90% free. If it is less that 90%, consider shutting down some of the menu options on the lower task bar, the "system tray," those next to the clock, lower right. Right click on those icons to disable or close them.
Second, As you work with your computer during the day, close all applications first, then recheck the resources as you did in step one. If the percentage reading is below 70%, hit restart.
How to restart? Click start, > shut down > restart. And allow it to re-boot.
Third, Try not to open and close programs repeatedly to prevent "memory leak."
Hold the number of applications open to a minimum.
(tip found in Access Magazine, by Scot Finnie.)

Computer Learning Tips

A great method for learning computer functions is to click on every menu button (icon) in the task bar(another word for menu bar) and experiment. Just play with it! We often wonder why kids pick up so fast on the computer. It's their natural curiosity at work, plus having the TIME to do it!

The "HELP" Function: This function appears on almost all menu bars, in all software programs. Many are very user friendly, with an index of contents by topic. Spend some time in here and "help" yourself.

How to copy(cut)and paste: The most important function you will ever use!
This function allows you to copy almost any text from any site, including websites, and carry that text to another destination or document. This is wonderful editing tool.

The cardinal rule is: Always highlight that which you wish to change or edit.

First, you must highlight.

What is "highlighting"? This function allows you to select certain text with a document that you wish to change or edit.
Place your cursor in front of the text you want to copy. Holding your left mouse button down, drag your cursor to the right and down, over the text, so that it's highlighted. Highlight precisely what you wish to copy. Release left mouse button.
Shortcut: to easily select the entire text, click edit, then click "select all."

When done:
Click on Edit(upper left in your menu bar) and click Copy, or right click and copy.
Next: go to your destination, or document.
Place your cursor in the document into which you want to paste the new info:
click edit, then click paste, or right click and paste.
This is basically the same for any program which permits copy/paste. Practice with this tool within a document, then carry it to your word processor. The cool thing about this is that after you have pasted, you can then edit the material. Copy and Paste will also work on, or from, most websites--just highlight only the material you want-hit copy, and take it to your destination. You avoid having to print everything on the webpage, and you save paper too. Use copy and paste for entering email addresses into your address book and URL addresses into the locator window of your browser. cheers ((:>

How to copy from a PDF File
Copying and pasting text and graphics to another application: You can select text or a graphic in a PDF document, copy it to the Clipboard, and paste it into a document in another application such as a word processor. You can also paste text into a PDF document note or into a bookmark. Once the selected text or graphic is on the Clipboard, you can switch to another application and paste it into another document. Note: If a font copied from a PDF document is not available on the system displaying the copied text, the font cannot be preserved. A default font is substituted. To select text and copy it to the clipboard: 1 Select the text select tool , and do one of the following: To select a line of text, select the first letter of the sentence or phrase and drag to the last letter.

What is "Right Clicking?" Your mouse has a left and right button. Each has special functions. Explore this by "right clicking" anywhere on the screen, and a window will pop up with various options. Click on the option you need.
Right-click everything. One of the best ways to learn about Win95 or Win98 is to right-click objects to access their pop-up menus. This menu is context-sensitive, which means it is different for every type of object in the system and that the commands on the pop-up menu relate specifically to the particular object. The most common things you might want to do with an object are usually presented on this menu. If you are not sure if there is a pop-up menu for something, find out by right-clicking it.

What is "drag and drop"? This function allows you to "pick up" an icon on the screen and move it. Here's how it works: Place the cursor on an icon on your desktop, hold down the left mouse button, and move(or drag) the icon to another spot, and release the button.

Default Settings: To change font settings in your word processor, try using the "help function" first.
Otherwise, click (>) onFormat > Font > Font(again)
Then select your settings, and > default.
When making changes to the appearance or functionality of your software, always look for these keywords in the menu bars:
Tools
options
default setting
preferences
special
settings
insert
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For Contact Management--Outlook is an easy one to use.
RESCHEDULE CALENDAR MEETING. Need to reschedule a meeting you've already entered in your Calendar? Whether you need to adjust the date, time, or duration, changing it is a snap.
To change only the date of the meeting, click and drag the appointment from your schedule--Day, Work Week, or Week View--over to the Date Navigator (the calendar in the top-right area of the window) and drop it on the correct day.
To change the time of the meeting, switch to Day View, then click and drag the appointment up or down to the correct time. Let go, and it slides into place.
To change the duration of the meeting, still in Day View, hold your mouse pointer over the appointment's top or bottom edge. When the mouse pointer changes to a double-pointed arrow, click and drag up or down.

COMPUTER TERMS
Knowing net lingo...Key to good online discussions is to think of the virtual conversations as an actual dialogue -- with real people.
A smile or a wink can go a long way in live communication, and, for online communication, 'emoticons' can make a similar contribution to your interaction. Emoticons (also known as smileys) are human-face drawings composed of text characters, and they help express emotions online -- for more dynamic communication.
Here are just a few (tilt your head to the left to see the effect):

:) = smile
;) = wink
:D = laughing
:( = frown
:'( = crying
>:-} is a devil
0:-) is an angel
{ } = hug
:* = kiss
:X = my lips are sealed
:P = sticking out tongue

Message board and chat conversations also use special abbreviations. You're likely run into these:
LOL = Laughing out loud
ROTF = Rolling on the floor (laughing)
BTW = By the way
RSN = Real soon now
IMHO = In my humble opinion
IMNSHO = In my not so humble opinion
GMTA = Great minds think alike
F2F = Face-to-face
TTFN = Ta ta for now
AFK = Away from keyboard/keys
BRB = Be right back

SPECIAL FUNCTIONS: Keystroke Shortcuts

Keys for editing and moving text and graphics

Delete text and graphics

To................................................ Press

Delete one character to the left .......BACKSPACE
Delete one word to the left ...........CTRL+BACKSPACE
Delete one character to the right .......DELETE
Delete one word to the right ...........CTRL+DELETE
Cut selected text to the Clipboard .......CTRL+X
Undo the last action ...................CTRL+Z
Cut to the Spike .......................CTRL+F3
To Copy and move text and graphics(THIS IS VERY HANDY)

To.................................................. Press

Copy text or graphics ........................CTRL+C
Move text or graphics ........................F2 (then move the insertion point and press ENTER)
Create AutoText ................................ALT+F3
Paste the Clipboard contents ................CTRL+V

Insert special characters

To insert........................................... Press

A field CTRL+F9
An AutoText entry ............................ENTER (after typing the first few characters of the AutoText entry name and when the ScreenTip appears)
A line break ................................SHIFT+ENTER
A page break ................................CTRL+ENTER
A column break ................................CTRL+SHIFT+ENTER
An optional hyphen ............................CTRL+HYPHEN
A nonbreaking hyphen............................CTRL+SHIFT+HYPHEN
A nonbreaking space.............................CTRL+SHIFT+SPACEBAR
The copyright symbol............................ALT+CTRL+C
The registered trademark symbol.................ALT+CTRL+R
The trademark symbol............................ALT+CTRL+T
An ellipsis.....................................ALT+CTRL+period

To Select text and graphics
Select text by holding down SHIFT and pressing the key that moves the insertion point.

To extend a selection...............................Press

One character to the right.......................SHIFT+RIGHT ARROW
One character to the left........................SHIFT+LEFT ARROW
To the end of a word.............................CTRL+SHIFT+RIGHT ARROW
To the beginning of a word.......................CTRL+SHIFT+LEFT ARROW
To the end of a line.............................SHIFT+END
To the beginning of a line.......................SHIFT+HOME
One line down....................................SHIFT+DOWN ARROW
One line up......................................SHIFT+UP ARROW
To the end of a paragraph........................CTRL+SHIFT+DOWN ARROW
To the beginning of a paragraph..................CTRL+SHIFT+UP ARROW
One screen down..................................SHIFT+PAGE DOWN
One screen up....................................SHIFT+PAGE UP
To the end of a window...........................ALT+CTRL+PAGE DOWN
To the beginning of a document...................CTRL+SHIFT+HOME
To include the entire document...................CTRL+A
To a vertical block of text......................CTRL+SHIFT+F8, and then use the arrow keys; press ESC to cancel selection mode
To a specific location in a document.............F8+arrow keys; press ESC to cancel selection mode

Tip If you know the key combination to move the insertion point, you can select the text by using the same key combination while holding down SHIFT. For example, CTRL+RIGHT ARROW moves the insertion point to the next word, and CTRL+SHIFT+RIGHT ARROW selects the text from the insertion point to the beginning of the next word.

Select text and graphics in a table

To.......................................................Press
Select the next cell's contents....................TAB
Select the preceding cell's contents...............SHIFT+TAB
Extend a selection to adjacent cells...............Hold down SHIFT and press an arrow key repeatedly
Select a column....................................Click in the column's top or bottom cell. Hold down SHIFT and press the UP ARROW or DOWN ARROW key repeatedly
Extend a selection (or block)......................CTRL+SHIFT+F8, and then use the arrow keys; press ESC to cancel selection mode
Reduce the selection size..........................SHIFT+F8
Select an entire table.............................ALT+5 on the numeric keypad (with NUM LOCK off)

Move the insertion point
To move:.................................................Press
One character to the left..............................LEFT ARROW
One character to the right.............................RIGHT ARROW
One word to the left...................................CTRL+LEFT ARROW
One word to the right..................................CTRL+RIGHT ARROW
One paragraph up.......................................CTRL+UP ARROW
One paragraph down.....................................CTRL+DOWN ARROW
One cell to the left (in a table)......................SHIFT+TAB
One cell to the right (in a table).....................TAB
Up one line............................................UP ARROW
Down one line..........................................DOWN ARROW
To the end of a line...................................END
To the beginning of a line.............................HOME
To the top of the window...............................ALT+CTRL+PAGE UP
To the end of the window...............................ALT+CTRL+PAGE DOWN
Up one screen (scrolling)..............................PAGE UP
Down one screen (scrolling)............................PAGE DOWN
To the top of the next page............................CTRL+PAGE DOWN
To the top of the previous page........................CTRL+PAGE UP
To the end of a document...............................CTRL+END
To the beginning of a document.........................CTRL+HOME
To a previous revision.................................SHIFT+F5
To the location of the insertion point when the document was last closed.......SHIFT+F5

VIRUSES
Recommended Software======>Virus Scan by McAfee
If you're relatively new to the Internet, the first time or two that you get a virus scare, it really is scary. But over time, you will - guaranteed - get dozens of them. It is impossible to set a virus loose on your hard drive by simply opening an email message. You *can* get a macro virus by opening an infected Word document, or other viruses by *executing* programs which are sent to you (such as the Happy.exe program that went around last spring and which was designed so that it sent itself from your friend's email address box to you without your friend knowing it. But you still had to run the program to get the virus).

However, it is rare and difficult to get a real virus. So please, before sending virus warnings to your whole address book, do a search on the following virus hoax sites to see if the latest scare is any more than just that - some punk having a good old time scaring you and wasting precious bandwidth. Oh - and the same goes for chain letters and urban legends. Don't fall for them!

http://ciac.llnl.gov/ciac/CIACHoaxes.html
http://www.datafellows.fi/news/hoax.htm
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Avoiding a computer virus in the first place is easier than eradicating one you already have. With about 15 out of every 1,000 PCs hit by a virus each month (and that number is increasing by roughly 20 percent every month, according to an ICSA Labs survey), you might wonder if avoiding one is really possible. The answer is yes. You just have to develop healthy computing habits.

Beware of Email From Strangers
Keep in mind that the majority of all viruses are delivered to your computer via email, as zipped or executable attachments. (That's how ExploreZip and a half dozen other viruses spread all over the place.) They infect your system when you unzip or run the attachments, not when you open your mail. So the first preventative step you can take is to be very careful about opening strange attachments.

If you get a message headed "Here's that file I promised you" when you weren't expecting a file and don't know the person who sent it, you should hear loud alarm bells. Finding an attachment on a note that shouldn't have one isn't an invitation to open that attachment. Curiosity killed the cat, and it could kill your computer, too.

Keep Your Nose Clean Watch where you get your software. When the Chernobyl virus struck back in April, more than a half million systems in Europe and Southeast Asia were reported to have been infected. Only about 10,000 computers in the United States were hit. Why the huge difference? According to some experts, the bulk of the infections were possibly the result of the virus being piggybacked on pirated software CDs, and software piracy is much more rampant outside of North America.

However, legal software disks and CDs have been known to carry viruses--just ask the folks at Cult of the Dead Cow (cDc). When they handed out the first copies of Back Orifice 2000 at a computer show, the CD was found to have been infected with the Chernobyl virus. But something like that is a rare occurrence. If you don't accept or pass along bogus copies of software, you'll probably avoid acquiring and spreading about 40 percent of the viruses in the world.

Lastly, think before you shove a floppy disk or a CD-R disc into your computer. As a floppy passes through many hands and many computers, it has a greater and greater chance of becoming infected by a virus--one that will now infest your system. And homemade CD-R discs with no traceable point of origin are potential viruses waiting to happen.

If you are Web-active (and who isn't?), you should be using antivirus software. It's available from many sources, and working demo versions can often be had for free. Some vendors even offer virus removal online, while you wait.

Use Protection
The best thing is to install the antivirus software to run resident on your system when you boot. That gives you automatic protection. If you think there's already too much background software floating around on your desktop, just use the antivirus app to scan downloads and attachments or pass-along disks and discs as you acquire them--and do it before you open or run them. You'll know right away if one of those nasty beasts rears its head: the software will alert you and eradicate the infection.

Since new viruses are created constantly, make sure you update your antivirus software regularly. Most programs let you set reminders or schedule automatic updates, at which time the apps will visit their manufacturer's Web site and will download new virus definitions.

It's possible to detect a virus without software, but the process is a lot like Russian roulette: when you discover that the bullet's in the chamber, it's often too late to do anything about it. And, many more times than not, you'll still need antivirus software to remove the offending code. If you insist on computing unprotected, there are some basic steps you can take to avoid giving a virus to someone else.

Check for Symptoms Periodically check the macro options available in your applications, both word processing and spreadsheet. Most macro viruses disable macro menu options that would normally let you delete the bug. If those options are grayed-out and unclickable, put yourself on the injured list.

Send yourself email. If what you receive is what you sent, plus a ZIP or EXE attachment, you're probably infected. Contact anyone to whom you've sent mail and alert them to the problem. (Just don't contact them by email!)

Stay informed about the current worms and viruses. Many of them modify Windows' Registry and, in the process, put in an entry for themselves. Use the Windows RegEdit utility to search your Registry for virus names. If found, a few, such as Happy99, can be removed by simply deleting the files that have been changed and copying backups into the appropriate subdirectory. (Happy99 actually creates the backups when it infects your system. It's an annoying but polite little worm.)

But most importantly, back up your system regularly. Keep the last and the next-to-the-last backups handy in case you need to restore files that have been corrupted. (The next-to-the-last backup is an asset, just in case you didn't catch the virus before you did the last backup.)
__________________________________________________________________________________
DISPLAY--CHANGING SCREEN CONFIGURATION
CHANGING TIME AND DATE:
This is done by clicking on start, then settings, control panel, date and time--make changes there.
http://www.timeanddate.com/ ----The World Clock--to set your clocks.
Or, adjust your computer's Date and Time settings by double-clicking the Taskbar's System Tray (on the far-right corner) to reach the Date/Time Properties dialog box. Make the adjustments you want and click OK.
View the date. Move your mouse cursor over the time displayed in the far-right corner (called the System Tray) of the Taskbar and leave it motionless. In about a second, you will see the date pop-up.

COMPUTER LOCKUP: If your screen freezes or locks up, hit and hold these buttons: control(ctrl), Alt, delete.

DE-FRAGGING: This function should be performed every week. Through use, your computer becomes "disorganized," and may perform erratically. Here's how to initiate the defrag function: Hit start, go up to programs, then go to accessories, system tools, defragmenter. Then click to start the defrag IN YOUR "C" DRIVE. This may take some time.
Let the Maintenance Wizard keep your system in tip-top shape. If you don't have time to worry about system maintenance, let the Maintenance Wizard worry about it for you. This wizard takes you through the process of setting up and scheduling automatic system maintenance (with ScanDisk, Disk Defragmenter, and Disk Cleanup). To access it, open the Start menu, select Programs, Accessories, System Tools, and then click Maintenance Wizard.

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BACKUP YOUR FILES
http://www.zdnet.com/zdtv/callforhelp/leospage/story/0,3650,2162034,00.html ----Tips page on backing up your files

COOL WEBSITES:

Computer Tech Support Sites:
911 Computer Service
Search Engines Explained Very good site
Obtain your own FREE VOICE CHAT ROOM here. This is free long distance, like a world wide party line!
ZD Net Computer Help Page, with tips.
http://www.searchenginewatch.com/ ---Webmasters will like its technical tips, and the rest of us can consult its tutorials on how to refine our search, look through the glossary for words we don't understand, read articles rating search engines, and put our newfound knowledge to the test. A tremendous resource for all Internet users.
The bare bones guide to HTML
Html Cheatsheet
The last Page on the internet!
3.9 cents per minute Long Distance...Its busy!
Virus software protection McAfee Virus Scan--download updates here.
Show and tell computer tips!... Great site if you are computer challenged.
the premier visual search engine....Ditto.com searches for photos
Lots of great resource links here
http://home.cnet.com/webbuilding/0-3880 .html----How to build your own website--HTML .
http://www.promotion101.com/ ----Website promotion.

Miscellaneous Sites
http://www.caredata.com/ ----Great site for health care data.
http://www.electronicaccountant.com/ ----Great site for accountants.
http://www.timeanddate.com/ ----The World Clock--to set your clocks.
http://AreaCode-Info.Com/ ----List of Telephone Area Codes
http://forums.cnet.com:8080/cgi-bin/WebX ----Establish your own message board on the net-very cool.
http://www.irs.ustreas.gov/prod/bus_info/sm_bus/index.html----IRS Website for small business owners(coaches?) http://www.supporthelp.com ----The World Wide Web site is a free service that lets you search by vendor or product name for more than 3,000 vendors' home pages, including technical support sites, update driver downloads, E-mail addresses, and telephone numbers.
http://www.networksolutions.com/ ----How to obtain a Domain Name. Also how to search if a domain name is available
http://guru.com/ ----Guru.com is creating the Internet's most comprehensive resource for people who have the skills and determination to manage a solo career.
http://www.stamps.com/ ----Purchase U.S postage stamps on the internet.
http://www.tradename.com/ ----ThisWeb site's search feature can help you find out if another business already uses the name you want. You can also use the site to register the name as a trademark in the United States and Canada, and the site's NetVigil service can track the use and improper use of your trademark on the Internet. .
http://www.lawoffice.com/ ----Lawoffice.com contains pragmatic, thorough, in-depth information for dealing with legal affairs.
Telephone Area Codes
World Time
How stuff works
www.quoteland.com...Great Quotes.
Finding work on-line
Oprah's book club

Special Sites for Coaches:
Home Office Magazine
Relationship Advice...Cool Site
Law.Com...Great Legal Source
Finding work on-line
Good search engine type in a category, and earn points
good source of info on the net---free
How to use the internet Internet tutorials
US Patents Law

Investing Sites:
Big Charts
www.ragingbull.com...Provides real time quotes and portfolio tracking
www.smallcapcenter.com...Stock tips from top investment newsletters
www.sixer.com...Lists stocks trading on rumors.
www.buckinvestor.com...Long term investment tips.
www.fool.com...personal finance site.
www.quicken.com...Offers financial tools.
Money 2000 Bring sanity to your finances.
Money Management
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SUBJECT: Computers - Male or Female?
As you are aware, ships have long been characterized as being female (e.g."Steady as she goes", or "She's listing to Starboard, Captain!"). Recently a group of computer scientists (all men) announced that computers should also be referred to as being female. Their reasons follow:

Five reasons to believe computers are female:

1. No one but the Creator understands their internal logic.
2. The native language they use to communicate with other computers is incomprehensible to everyone else.
3. The message "Bad command or file name" is about as informative as, "If you don't know why I'm mad at you, then I'm certainly not going to tell you".
4. Even your smallest mistakes are stored in long-term memory for later retrieval.
5. As soon as you make a commitment to one, you find yourself spending half your pay check on accessories for it.

However, another group of computer scientists (all women) think that computers should be referred to as if they were male. Their reasons follow:

Five reasons to believe computers are male:

1. They have a lot of data, but are still "clueless."
2. They are supposed to help you solve problems, but half the time they are the problem.
3. As soon as you commit to one you realize that, if you had waited a little longer you could have obtained a better model.
4. In order to get their attention, you have to turn them on.
5. Big power surges knock them out for the rest of the night.
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HOW TO INSTALL LOVE
Customer Service Rep: Can you install LOVE?
Customer: I can do that. I'm not very technical, but I think I am ready to install now. What do I do first?
CS Rep: The first step is to open your HEART. Have you located your HEART ma'am?
Customer: Yes I have, but there are several programs running right now. Is it okay to install while they are running?
CS Rep: What programs are running ma'am?
Customer: Let me see....I have PASTHURT.EXE, LOWESTEEM.EXE, GRUDGE.EXE, and RESENTMENT.COM running right now.
CS Rep: No problem.
LOVE will automatically erase PASTHURT.EXE from your current operating system. It may remain in your permanent memory, but it will no longer disrupt other programs. LOVE will eventually overwrite LOWESTEEM.EXE with a module of its own called HIGHESTEEM.EXE. However, you have to completely turn off GRUDGE.EXE and RESENTMENT.COM. Those programs prevent LOVE from being properly installed. Can you turn those off ma'am?
Customer: I don't know how to turn them off. Can you tell me how?
CS Rep: My pleasure. Go to your Start menu and invoke FORGIVENESS.EXE. Do this as many times as necessary until GRUDGE.EXE and RESENTMENT.COM have been completely erased.
Customer: Okay, I'm done. LOVE has started installing itself automatically. Is that normal?
CS Rep: Yes it is. You should receive a message that says it will reinstall for the life of your HEART. Do you see that message?
Customer: Yes I do. Is it completely installed?
CS Rep: Yes, but remember that you have only the base program. You need to begin connecting to other HEARTS in order to get the upgrades.
Customer: Oops...I have an error message already. What should I do?
CS Rep: What does the message say?
Customer: It says "ERROR 412 - PROGRAM NOT RUN ON INTERNAL COMPONENTS". What does that mean?
CS Rep: Don't worry ma'am, that's a common problem. It means that the LOVE program is set up to run on external HEARTS but has not yet been run on your HEART. It is one of those complicated programming things, but in non-technical terms it means you have to "LOVE" your own machine before it can "LOVE" others.
Customer: So what should I do?
CS Rep: Can you find the directory called "SELF-ACCEPTANCE"?
Customer: Yes, I have it.
CS Rep: Excellent, you are getting good at this.
Customer: Thank you.
CS Rep: You're welcome. Click on the following files and then copy them to the "MYHEART" directory: FORGIVESELF.DOC, SELFESTEEM.TXT, REALIZEWORTH.TXT, and GOODNESS.DOC. The system will overwrite any conflicting files and begin patching any faulty programming. Also, you need to delete SELFCRITICIZE.EXE from all directories, and then empty your recycle bin afterwards to make sure it is completely gone and never comes back.
Customer: Got it. Hey! My HEART is filling up with really neat files. SMILE.MPG is playing on my monitor right now and it shows that WARMTH.COM, PEACE.EXE, and CONTENTMENT.COM are copying themselvesall over my HEART!
CS Rep: Then LOVE is installed and running. You should be able to handle it from here. One more thing before I go...
Customer: Yes?
CS Rep: LOVE is freeware. Be sure to give it and its various modules to everybody you meet. They will in turn share it with other people and they will return some really neat modules back to you.
Customer: I will. Thank you for your help.